Privacy Policy — How dewa06 Protects Your Data

1. Information We Collect

dewa06 collects personal information through several channels: directly from you when you register or use the Platform, automatically as you browse and play, and from trusted third-party verification and payment service providers. The categories of data we may collect are described below.

Information you provide directly:

• Registration data: Full name, date of birth, email address, and mobile number provided when opening a dewa06 account.
• Identity verification (KYC) documents: Copies of government-issued identification such as a National Identity Card (NID), passport, or driver's licence issued by the Government of Bangladesh, submitted to verify your age and identity.
• Payment information: Mobile banking account identifiers (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and similar payment credentials required to process deposits and withdrawals. Full payment account numbers are not stored on dewa06 servers beyond what is necessary for transaction processing.
• Communications: Messages, queries, complaints, or feedback you submit via our support channels, including email correspondence sent to [email protected] and live chat transcripts.
• Responsible gaming preferences: Self-exclusion requests, deposit limit elections, session time reminders, and cool-off period settings you configure through your account.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone offset (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited, features accessed, games played, bets placed, session duration, click-path data, and navigation patterns within the Platform.
• Transaction records: Deposit and withdrawal timestamps, amounts in BDT, payment method used, and transaction reference numbers generated by the Platform or by the relevant payment provider.
• Cookie and tracking data: Session identifiers, authentication tokens, and platform-performance metrics collected via first-party cookies. See the Cookies & Tracking Technologies section for full details.

2. How We Use Your Data

dewa06 processes your personal information only for defined, legitimate purposes. The table below summarises our primary processing activities and the lawful basis for each.

dewa06 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or establishing a separate lawful basis. Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time by contacting [email protected] or updating your account notification preferences.

3. Data Sharing & Disclosure

dewa06 may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive only the transaction data necessary to execute your deposit or withdrawal. These providers operate under their own privacy frameworks and regulatory obligations.
• Identity verification services: Third-party KYC providers who assist with document validation and age verification. These providers are contractually prohibited from using your identity documents for any purpose other than the verification task assigned by dewa06.
• Fraud prevention and security partners: Technology providers that help dewa06 detect account takeover attempts, bot activity, and financial crime. Data shared for this purpose is limited to technical identifiers (IP address, device fingerprint) and aggregated behavioural signals.
• IT infrastructure and hosting providers: Cloud infrastructure and data hosting partners who process data solely on dewa06's documented instructions and under strict data processing agreements.
• Legal and regulatory authorities: dewa06 may disclose personal information to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or binding legal process. dewa06 will notify affected users of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of dewa06's business, personal data held by dewa06 may be transferred to the successor entity. Affected users will be notified in advance where practicable, and the successor entity will be bound by the terms of this Policy.

All third-party recipients of dewa06 user data are required to maintain appropriate technical and organisational security measures and to process the data only in accordance with dewa06's written instructions.

4. Cookies & Tracking Technologies

dewa06 uses cookies and similar local storage technologies to keep the Platform functioning correctly, to protect your session, and to understand how users interact with the site. We do not deploy third-party advertising networks or cross-site tracking pixels.

Types of cookies used by dewa06:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They maintain your authenticated session after login, store your language and currency preferences, and prevent cross-site request forgery (CSRF). Without these cookies, core features such as account login and bet placement cannot operate. These cookies cannot be disabled without breaking Platform functionality.
• Performance and analytics cookies: First-party analytics cookies that collect anonymised data about how users navigate the Platform — which pages are visited most, where users encounter errors, and how long sessions last. This data is used exclusively to improve Platform performance and is never linked back to individual user identities.
• Functional cookies: Cookies that remember your in-session preferences such as selected sport, preferred odds format, and notification settings. These cookies improve your experience but are not required for core functionality.
• Fraud prevention and security cookies: Short-lived tokens used to detect unusual login behaviour, rapid account switching, and automated activity that may indicate fraudulent access. These are essential for platform integrity.

Most browsers allow you to view and manage cookies through their settings menus. You may delete existing cookies or configure your browser to block future cookies; however, disabling strictly necessary cookies will prevent you from logging in and using core Platform features. dewa06 does not currently respond to browser "Do Not Track" signals, as no universally accepted standard for such signals exists.

5. Data Security & Retention

dewa06 implements a layered approach to data security, combining technical controls, organisational policies, and access management practices to protect your personal information against unauthorised access, loss, alteration, or disclosure.

Technical security measures include:

• TLS 1.2/1.3 encryption for all data in transit between your browser or device and dewa06 servers.
• AES-256 encryption for sensitive data fields stored at rest, including payment account identifiers and identity document references.
• Hashed and salted storage of passwords — dewa06 never stores your plain-text password and cannot retrieve it; only you know your password.
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Intrusion detection systems and real-time alerting for anomalous access patterns.

Data retention periods: dewa06 retains personal data for as long as your account is active and for a defined period thereafter to meet legal, audit, and dispute-resolution obligations. General retention guidelines are as follows:

• Account and KYC records: Retained for the duration of the account relationship and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of five years from the date of the transaction.
• Support communications: Customer support correspondence is retained for three years from the date of the final communication in a given thread.
• Marketing consent records: Records of your consent to receive promotional communications are retained for as long as the consent remains valid and for one year after withdrawal.
• Anonymised analytics data: Aggregated, anonymised usage statistics that cannot be linked to any individual are retained indefinitely for Platform improvement purposes.

When your personal data is no longer required for the purposes described in this Policy and no legal retention obligation applies, dewa06 will securely delete or anonymise it in accordance with our internal data disposal procedures.

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your dewa06 account has been compromised, please contact [email protected] immediately so we can take prompt protective action including account freezing and credential reset.

6. Your Privacy Rights

As a dewa06 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". dewa06 will acknowledge your request within five business days and aim to fulfil it within thirty calendar days.

• Right of access: You may request a copy of the personal data dewa06 holds about you, including details of how it is processed and with whom it is shared.
• Right to rectification: If any personal data held by dewa06 is inaccurate or incomplete, you may request that it be corrected. For straightforward corrections (e.g., email address, phone number), you can update your details directly from your account profile settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal retention obligation applies. Please note that certain data (e.g., KYC records, transaction histories) must be retained for defined periods regardless of an erasure request.
• Right to data portability: You may request a structured, machine-readable export of the personal data you have provided to dewa06, where technically feasible.
• Right to restrict processing: You may request that dewa06 temporarily restrict processing of your personal data while a rectification or objection request is being assessed.
• Right to object to marketing: You may object to the processing of your personal data for direct marketing purposes at any time. Following a valid objection, dewa06 will cease sending promotional communications immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

dewa06 will not charge a fee for processing privacy rights requests submitted in good faith. Where a request is manifestly unfounded or excessive, dewa06 reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation provided to the requester.

7. Third-Party Services

The dewa06 Platform integrates with a number of third-party service providers to deliver its full range of betting and gaming products. These integrations are carefully managed to minimise the flow of personal data to external parties.

• Game content providers: Casino games and live dealer tables available on dewa06 are supplied by third-party studio providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you play these games, your game session data (such as bet amounts, round outcomes, and session duration) may be processed by the relevant game provider's servers for game delivery and RNG certification purposes. These providers do not receive your name, NID number, or payment details.
• Sports data and odds providers: Live cricket scores, match odds, and BPL / T20 / IPL market data are sourced from sports data feed providers. These providers receive no personal data from dewa06.
• Payment processors: As described in the Data Sharing section, payment processors (bKash, Nagad, Rocket, Upay, bank transfer partners) receive only the transaction data strictly required to execute your requested payment.
• Analytics tools: dewa06 uses first-party analytics tools to understand Platform usage. These tools process anonymised and aggregated data only and do not create individual user profiles linked to your identity.

The dewa06 website may contain links to pages within the Platform only — we do not link to external third-party websites. However, if you independently navigate to third-party websites (for example, via your payment provider's own site), those websites operate under their own privacy policies and dewa06 accepts no responsibility for their data practices.

dewa06 periodically reviews its third-party service providers and requires all providers who handle personal data to sign data processing agreements that bind them to confidentiality, security, and data minimisation obligations consistent with this Policy.

8. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dewa06 processes your personal data, please contact our Privacy team using the details below. We are committed to responding promptly and transparently to all privacy-related enquiries.

• Privacy enquiries email: [email protected] (subject line: "Privacy Policy Enquiry")
• Support availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time: dewa06 aims to acknowledge all privacy enquiries within five business days and to provide a substantive response within thirty calendar days.
• Languages: Privacy enquiries may be submitted in English. All responses will be provided in English.

dewa06 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify registered users by email. We encourage you to review this Policy periodically to stay informed about how dewa06 protects your information.

Your continued use of the dewa06 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must cease using the Platform and may request account closure by contacting [email protected].