Responsible Gaming — Play Smart, Stay in Control

1. Age Restriction — 18+ Policy

dewa06 enforces its 18+ policy through a mandatory Know Your Customer (KYC) verification process. All new accounts must submit a valid government-issued identification document — such as a Bangladesh National Identity Card (NID) or passport — before deposits, bets, or withdrawals can be processed. Date of birth is cross-referenced against the submitted document, and any account where the player is found to be under 18 is closed with immediate effect.

We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling websites. If you suspect that a minor has registered a dewa06 account, please notify us immediately at [email protected] so we can investigate and take appropriate action.

Why 18+ matters: Young people are statistically more vulnerable to developing compulsive gambling behaviours than adults. Early exposure to betting can create unhealthy relationships with risk and money at a formative life stage. dewa06 takes its responsibility to protect minors seriously and regards strict age verification as non-negotiable.

2. Understanding the Risks of Gambling

Gambling — whether betting on cricket BPL matches, T20 World Cup fixtures, IPL games, or playing slots and live casino games — is a form of entertainment that carries inherent financial risk. The outcomes of games and sporting events are governed by chance, and no strategy, system, or experience can guarantee a consistent profit. Understanding this reality is the foundation of responsible play on dewa06.

• The house edge is real: Every casino game and betting market on dewa06 is designed with a built-in statistical advantage for the platform. Over a sufficient number of rounds or bets, this advantage means that most players will spend more than they win. Treat your gambling budget as the cost of entertainment, not as an investment.
• Chasing losses is dangerous: One of the most common patterns in problem gambling is attempting to recover losses by placing larger or more frequent bets. This approach almost always results in further losses and can accelerate financial and emotional harm.
• Alcohol and emotional states affect judgement: Placing bets while emotionally distressed, intoxicated, or under significant financial pressure impairs decision-making and increases the likelihood of harmful gambling behaviour. dewa06 recommends never gambling when you are not in a calm, clear-headed state.
• Gambling cannot solve financial problems: Using dewa06 deposits as a means to address debts, cover household expenses, or generate income is a high-risk behaviour pattern associated with problem gambling. If you are experiencing financial difficulty, please seek advice from a financial counsellor rather than turning to gambling.

3. Warning Signs of Problem Gambling

Problem gambling develops gradually. Many people are unaware that their gambling habits have become harmful until the consequences are already significant. dewa06 asks all players to review the following warning signs honestly and regularly. If several of these apply to you, please consider using our self-exclusion tools or contacting our support team.

• You are spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• You find yourself thinking about gambling constantly — planning your next session, replaying past bets, or calculating future wins during non-gambling hours.
• You have tried to reduce or stop gambling but found yourself unable to do so despite genuine attempts.
• You are borrowing money, selling possessions, or using funds earmarked for essential expenses (rent, food, utilities) to fund gambling.
• You feel irritable, anxious, or depressed when you are not gambling, or when you try to cut back.
• You are hiding your gambling activity from family members, friends, or colleagues in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
• You are chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Gambling has caused problems in your personal relationships, professional life, or academic performance.

4. Player Protection Tools

dewa06 offers a suite of practical tools that give players direct control over their gambling activity. These tools are available to all registered accounts at no cost and can be activated at any time through your account settings or by contacting [email protected]. The tools are designed to support healthy habits proactively — you do not need to be experiencing a problem to use them.

To activate any of these tools, log in to your dewa06 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected] with the subject line "Player Protection Request". Our agents will process your request promptly and without judgement.

5. Self-Exclusion Options

Self-exclusion is the most direct action a player can take when gambling is no longer feeling like entertainment. dewa06 offers two levels of self-exclusion to suit different situations:

• Temporary self-exclusion (1 week to 6 months): Your dewa06 account is locked for the chosen duration. You will not be able to log in, deposit, place bets, or receive promotional communications. At the end of the exclusion period, your account will remain locked until you actively request reactivation — there is no automatic re-opening.
• Permanent self-exclusion: Your dewa06 account is permanently closed. All personal data is handled in accordance with our Privacy Policy retention schedule. dewa06 will make every reasonable effort to ensure that marketing communications cease immediately upon permanent exclusion.

To request self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion type (temporary or permanent) and your desired start date. The exclusion will be activated within 24 hours of your request being received and confirmed.

6. Deposit Limits & Spending Controls

Setting a deposit limit is one of the simplest and most effective steps you can take to keep your gambling within a healthy budget. dewa06 supports deposit limits denominated in BDT (Bangladeshi Taka) across three timeframes:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total deposit amount within a rolling seven-day window. Weekly limits are particularly useful for players who tend to front-load deposits at the start of the week.
• Monthly deposit limit: The maximum total deposit amount within a calendar month. This is the broadest control available and is well-suited to players who prefer to set a firm monthly entertainment budget.

Deposit limits work in conjunction with each other — if you have both a daily limit of ৳5,000 and a monthly limit of ৳50,000, whichever threshold is reached first will block further deposits until the respective period resets.

Reducing a limit: Limit reductions take effect immediately. If you reduce your weekly limit from ৳20,000 to ৳10,000, the new lower cap applies to all deposits from the moment the change is confirmed.

Increasing a limit: To protect against impulsive decisions, limit increases are subject to a mandatory 7-day cooling-off period. The increase does not take effect until seven full days have elapsed from the time of the request. During this period you may cancel the increase request at any time.

7. Time-Out & Cool-Off Features

Sometimes all a player needs is a structured break rather than a full self-exclusion. dewa06's time-out and cool-off features provide exactly that — a defined pause with a clear end date, giving you time to reflect on your gambling habits without the permanence of full account closure.

• 24-hour time-out: Instantly locks your account for the next 24 hours. Useful after a losing session when the temptation to chase losses is at its strongest.
• 7-day cool-off: A one-week pause that gives you enough distance from the platform to assess whether your gambling habits are healthy and in line with your budget and lifestyle goals.
• 30-day cool-off: A full calendar month away from dewa06. This extended break is recommended for players who have identified several of the warning signs listed in Section 3 of this guide but are not yet ready to commit to permanent self-exclusion.
• Custom duration: Players who need a specific duration not covered above may request a custom time-out period by contacting [email protected]. Our support team will accommodate reasonable custom requests.

During any active time-out or cool-off period, your account is fully inaccessible for betting and deposit purposes. You may still contact support to check on the status of any pending withdrawal that was initiated before the time-out began. All promotional communications are paused for the duration of the cool-off period.

Session time reminders are a lighter-touch companion tool to cool-off periods. Rather than locking your account, reminders simply surface a notification after your chosen session duration (e.g., "You have been playing for 1 hour — consider taking a break"). These reminders can be configured from your account settings and are a good first step before implementing a full time-out.

8. Seeking Help & Support

If you believe that gambling has stopped being entertainment and has started causing harm to your finances, relationships, mental health, or professional life, we strongly encourage you to reach out for help. Speaking to someone — whether a dewa06 support agent, a trusted friend, or a professional counsellor — is always the right first step.

Contact dewa06 Support directly: Our 24/7 team is available via live chat, WhatsApp, and email. They are trained in responsible gaming principles and can activate protective tools on your account, provide information about available resources, and escalate your case to a senior responsible gaming officer if needed.

Talk to someone you trust: Sharing your concerns with a family member or close friend in Dhaka, Chittagong, Sylhet, Khulna, or wherever you are in Bangladesh can provide immediate emotional relief and accountability. Problem gambling thrives in secrecy; bringing it into the open is a powerful step.

Seek professional help: Mental health professionals and counsellors with experience in behavioural addiction can provide structured, evidence-based support for problem gambling. If you are unsure where to start, contact our support team and we will help point you in the right direction.

dewa06 will never penalise a player for requesting responsible gaming support, activating protective tools, or asking questions about self-exclusion. Our platform exists to provide entertainment — and part of that responsibility is ensuring the entertainment never crosses the line into harm.